Product Research
My portfolio includes a variety of applied product research across different sectors, from travelling, to food delivery and social media. Due to the nature of my work, I'm limited in what research details I can share. However, I've included some examples below of projects I directly influenced through my original research and/or my expert consultation with cross-functional teams.
💡 If you are interested in learning more about my work, please contact me for my password protected portfolio of projects.
Supporting FB users with account-related security issues
Role: Lead UX Researcher
Research Methods: secondary research, stakeholder interviews, immersion sessions, international fieldwork, remote in-depth interviews, XFN workshops.
Research Type: discovery & iterative research
Company: Meta
Rapid research for the design of Meta Help Centre
Role: Lead UX Researcher
Research Methods: remote semi-structured interviews w/usability testing.
Research Type: tactical/evaluative
Company: Meta
Expanding live-chat customer support globally
Role: Lead UX Researcher
Research Methods: remote semi-structured interviews, XFN working group and workshops
Research Type: discovery/foundational
Company: Meta
Ensuring trust & safety of hosts & guests through identity verification
Role: Lead UX Researcher
Research Methods: international fieldwork, rapid etnography, focus groups, cross-national surveys, tracking surveys
Research Type: discovery/foundational
Company: Airbnb
Discovery research and iterative product development for Joker
Role: Lead UX Researcher
Research Methods: in-depth interviews, usability testing, competitive analysis, XFN ideation and vision workshops
Research Type: generative + rapid usability
Company: Pedidos Ya